Geoff Hellings

Sr Infrastructure Engineer | Technical Account Manager | Customer Success Expert

📍 San Antonio, TX

About Me

I am a seasoned IT professional with over 25 years of experience spanning infrastructure engineering, customer success, and technical leadership roles. Throughout my career, I have evolved from datacenter operations to strategic cloud architecture, working extensively with Azure, AWS, Akamai CDN/WAF, Datadog, and Alert Logic MDR across Windows and Linux environments. My expertise bridges the technical and business worlds—I excel at translating complex infrastructure challenges into actionable solutions while building strong relationships with customers and cross-functional teams. Whether managing multi-million dollar accounts at Rackspace, guiding enterprise customers through Tableau deployments at Salesforce, or architecting cloud infrastructure and monitoring solutions at Comply365, I bring a combination of deep technical knowledge, customer advocacy, and mentorship. I thrive on solving complex problems, driving product adoption, and empowering teams through knowledge sharing and collaborative problem-solving.

Areas of Expertise

Technical Leadership

  • Infrastructure Engineering
  • Technical Projects
  • Customer Success
  • Product Adoption

Platform Experience

  • Windows and Linux
  • Enterprise Hardware
  • High Availability
  • Multiple Cloud Platforms

Customer Focus

  • Voice of the Customer
  • QBR / NPS Management
  • Security and Compliance
  • Relationship Building

Core Strengths

Based on Gallup StrengthsFinder

Achiever
Responsibility
Includer
Relator
Learner

Professional Experience

Comply365
Sr Infrastructure Engineer
April 2022 - Current

Senior infrastructure engineering role managing cloud infrastructure across multiple platforms including Azure, AWS, Akamai CDN/WAF, with comprehensive monitoring through Datadog and security management via Alert Logic MDR. Focus on maintaining Production and Disaster Recovery environments while ensuring optimal performance, security, and reliability.

Key Accomplishments:

  • Manage Azure infrastructure for annual ISO 27001 audits, ensuring compliance and security standards
  • Successfully migrated monitoring platform from New Relic to Datadog, improving observability and cost efficiency
  • Implemented Akamai WAF to enhance application security and protect against web-based threats
Salesforce/Tableau
Sr Technical Account Manager
July 2021 - April 2022

Serve as the customer's trusted Tableau advisor to Strategic Premium Support customers and become an extension of their workforce through various areas of personalized service.

Key Accomplishments:

  • Develop in-depth understanding of customer's Tableau environment and analytical needs
  • Offer best practice guidance for optimum health and performance of the Tableau ecosystem
  • Build strong cross-functional relationships with Sales, Engineering, and Product Management
  • Provide escalation management on critical cases with regular status updates
  • Conduct quarterly reporting and deployment reviews to identify trends and potential issues
  • Identity revenue opportunities and partner with account teams
  • Contribute to Tableau knowledge, community, and training resources
Forcepoint
Sr Technical Account Manager
Feb 2021 - July 2021

Member of the new technical onboarding team in Customer Success to establish new value to customers.

Key Accomplishments:

  • Created and implemented new onboarding processes, tools and documentation
  • Worked with project managers to align onboarding of new and current customers
  • Collaborated with TAMs, Product Managers, and training department to achieve quick first value
Aptum
Solutions Engineer
Feb 2020 - Dec 2020

Technical advisor engaging in conversations to identify technical needs, roadblocks, and IT/business requirements for both public and private clouds.

Key Accomplishments:

  • Successfully migrated 20+ customers from closing location to public cloud
  • Reconstructed Colo deal to managed IaaS solution increasing monthly revenue by 5x
  • Developed new solutions using Veeam for P2V offsite backup and recovery
Rackspace Hosting
Strategic Customer Success Engineer
Jan 2015 - Feb 2020

Managed customer base of over $1,000,000/month in account revenue, providing partnership and acting as an extension of their business.

Key Accomplishments:

  • Led community initiatives, offering mentoring and learning opportunities
  • Transformed all accounts from passive and detractor NPS scores to Promoters
  • Grew account base over 20% year after year in MRC for multiple years
  • Trusted to cover two complete account bases in two teams for a quarter
  • Managed complex configurations in 79,000+ server environment
Rackspace Hosting - Previous Roles
Oct 2007 - Jan 2015
  • Windows Administrator (Aug 2012 - Jan 2015)
  • Implementation Leader (Aug 2011 - Aug 2012)
  • Datacenter Shift Lead (May 2010 - Aug 2011)
  • Datacenter Operations Technician (Oct 2007 - May 2010)

Certifications

CompTIA Server+
CompTIA A+